General Enquiries
Questions about the collection, destinations, website information or planning a first visit.
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Start Planning Your Australian Stay
Tell us which hotel, experience or destination you are considering. Our team can help with general information, accessibility questions and group travel enquiries.
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Contact information
A clear starting point for every enquiry.
Address: Level 12, 66 King William Street, Adelaide SA 5000, Australia
Phone: +61 8 7200 4816
Email: [email protected]
Working Hours: Monday-Friday, 9:00 AM-6:00 PM ACST
Hotel Information
Room types, dining, wellness, accessibility, parking, transfers and adults-only facilities.
Group Travel
Multi-room stays, private dining, group arrivals and coordinated destination planning.
Responsible Gambling Information
Access to responsible gambling guidance and practical hotel support information.
Your enquiry
Share the details of your stay.
Complete the form and we will respond using the contact information you provide.
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Guest information
Frequently Asked Questions
Yes. Casino facilities are restricted to guests aged 18 and over, and valid identification may be requested.
Yes. Accommodation, restaurants, wellness facilities and destination experiences can be enjoyed independently of casino areas.
Hotel accommodation does not guarantee unrestricted access. Entry remains subject to age, identification, dress and venue requirements.
Yes. Include your accessibility requirements in the enquiry form so the relevant hotel can confirm suitable room and facility options.
Group enquiries are welcome for accommodation, dining and selected private events, subject to availability.
Yes. Restaurant enquiries can be submitted without an accommodation request.
Guests should carry current government-issued photo identification, particularly when entering adults-only areas.
Reply to the confirmation communication or contact our team by phone or email with your name and updated details.
Visit our Responsible Gambling page for practical guidance and support pathways.